Refund policy

Last updated: 2 October 2026

We want every Walad piece to feel just right. If something isn't, we're happy to help.

Size exchanges If a clothing item doesn't fit, you can exchange it for another size within 7 days of delivery, as long as it is unworn, unwashed and has its original tags and packaging.

To request an exchange, message us on WhatsApp at 0307 4997755 with your order number and the size you need. We'll confirm availability and arrange the exchange. Delivery charges for size exchanges are paid by the customer.

Items we can't exchange or return For hygiene reasons, we can't accept returns or exchanges on feeding accessories (such as bottle cleaning kits, milk powder dispensers and bibs) once they have been opened or used, or on any item that has been worn or washed.

Damaged, faulty or incorrect items If your order arrives damaged, faulty or not as ordered, please WhatsApp us a photo within 48 hours of delivery. We'll replace the item at no cost to you, or refund it if a replacement isn't available.

Refunds Where a refund is approved, it will be sent by bank transfer or mobile wallet (JazzCash or Easypaisa) within 7 working days of us receiving the returned item.

Refused cash-on-delivery orders Parcels refused at the door cost us delivery both ways. If a cash-on-delivery order is refused without a valid reason, we may ask for the delivery charge in advance on future orders.

Contact WhatsApp: 0307 4997755